Privacy Policy

Ruchi Chopra Wellness (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, participate in our wellness programs, or interact with us via email, phone, or social media.

By using our website (www.ruchichoprawellness.com), booking consultations, enrolling in our programs, or downloading the Ruchi Chopra Wellness App, you agree to the terms of this Privacy Policy.

If you do not agree with any part of this policy, please do not use our services.

1. What Information We Collect

We may collect various types of personal and non-personal information from you depending on how you interact with us.

Personal Information

This may include:

• Your full name
• Email address
• Phone number
• Mailing address
• Date of birth or age
• Health history and lifestyle details
• Blood test values and body measurements (if provided voluntarily)
• Payment information (processed securely through third-party providers)
• Login credentials for your user account (if you register)
• Any other information you voluntarily share during consultations or communication

Non-Personal Information

This may include:

• Device type, browser, and operating system
• IP address and location data
• Website usage patterns and analytics
• Referral source (e.g., how you found our site)
• Social media engagement data

This data helps us improve our website, services, and user experience.

2. How We Use Your Information

We use your information to:

• Provide, personalize, and manage our wellness programs
• Schedule and conduct consultations or coaching sessions
• Communicate with you about your services, appointments, or program progress
• Send you newsletters, updates, or promotional offers (only with your consent)
• Respond to your inquiries and support requests
• Process payments and issue receipts
• Improve our website, app, and customer service
• Comply with legal obligations and regulatory requirements

We will only use your personal information for the purposes for which it was collected, unless we obtain your explicit consent or are otherwise required by law.

3. Consent

By providing personal information to us, you are consenting to our use of your information for the purposes outlined in this Privacy Policy. You may withdraw your consent at any time by contacting us at info@ruchichoprawellness.com, subject to legal or contractual restrictions.

Please note that withdrawing consent may affect our ability to provide services to you.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted third parties who help us operate our business, including:

• Payment processors (e.g., Stripe, PayPal)
• Email and scheduling platforms (e.g., Calendly, Mailchimp)
• App service providers
• Legal and accounting professionals (as required)
• Cloud-based storage and analytics providers

These third parties are only permitted to use your information to the extent necessary to provide services to us and are bound by confidentiality obligations.

We may also disclose personal information if required to comply with applicable laws, regulations, legal processes, or governmental requests.

5. Data Security

We take the protection of your personal information seriously. We use secure technologies and procedures to help safeguard your data from unauthorized access, disclosure, alteration, or destruction.

These include:

• Secure socket layer (SSL) encryption for website transactions
• Password-protected databases and client portals
• Limited access to personal data by authorized staff only

While we make every effort to protect your information, no method of transmission or storage is 100% secure. You use our services at your own risk and are responsible for keeping your account credentials safe.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal, tax, or regulatory requirements.

If you wish to request the deletion of your data, please contact us. We will respond to your request within a reasonable time, subject to any legal obligations.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking tools to improve your experience, analyze web traffic, and serve personalized content. Cookies are small data files stored on your device that help us remember your preferences and activity.

You can choose to disable cookies through your browser settings; however, this may affect the functionality of the website.

We may also use third-party analytics tools, such as Google Analytics, to collect and analyze non-personal data about website usage.

8. Your Rights (Canada-Based Users)

As a Canadian resident, you have the right to:

• Access the personal information we hold about you
• Request corrections to any inaccurate or outdated information
• Withdraw consent to data collection or marketing communication
• Request deletion of your personal data, subject to legal limitations

To exercise any of these rights, please email us at info@ruchichoprawellness.com. We will verify your identity before processing your request.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that a child has provided us with personal data, we will delete it promptly.

10. Third-Party Links

Our website and content may include links to third-party websites or services, such as social media platforms (Instagram, Facebook, TikTok). This Privacy Policy does not apply to those sites. Please review the privacy policies of any external platforms before providing personal information.

We are not responsible for the privacy practices or content of third-party websites.

11. Changes to This Policy

We reserve the right to update or revise this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Continued use of our services after changes are made constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us using the details below:

Ruchi Chopra Wellness
14-3650 Langstaff Road, Unit #653
Woodbridge, ON L4L 9A8, Canada
Email: info@ruchichoprawellness.com
Phone: +1 (647) 370-2898

We value your trust and are committed to safeguarding your privacy as part of your wellness journey with us.